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About LiveJustice

What is LiveJustice?
How do I get help?
Who will I be connected with?
Is the conversation confidential?
What information will I need to give you?
Why do I need to give this information?
Am I eligible for services?
I don't want to email you. How can I talk to a lawyer?


What is LiveJustice?

LiveJustice is a project of Legal Assistance Corporation of Central Massachusetts (LACCM). LACCM provides civil legal services (non-criminal) to low-income and elderly households in Worcester County. Established more than 40 years ago, LACCMÂ’s mission is to protect and advance the rights of low-income and elderly people. LACCM helps clients meet their basic needs and achieve social and economic justice. LACCM receives funds from local, state, federal, and private charitable resources.The goal of this Web site is to provide tenants with better access to legal information and support and to enable tenants to keep their tenancies and improve their living conditions.

You may use LiveJustice to:

Ask an attorney or paralegal about your housing problem

Search for information on your own

Currently, LiveJustice is only able to help with landlord/tenant and housing questions, and is available only to residents of Massachusetts.

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How do I get help?

Go to "Help Me" or "Get Help Now" to send an email to a legal advocate about your housing problem.Please provide as much detail about your problem as you can. The advocate will answer the email as soon as possible and will be able to provide you with advice or refer you to a lawyer for representation, if necessary. The conversation will be totally confidential and protected by attorney-client privilege. Talk to a legal advocate now.

This service is free as long as you meet our eligibility requirements.

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Who will I be connected with?

You will be connected with a paralegal or lawyer who is trained to answer your landlord/tenant questions. The legal advocate is an employee of Legal Assistance Corporation of Central Massachusetts. Talk to a legal advocate now.

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Is the conversation confidential?

Yes. Private communications between clients and legal advocates are confidential. Strict ethical guidelines prevent LACCM attorneys, paralegals, and support staff from disclosing the information you give us to anyone not affiliated with LACCM. The attorney-client privilege protects the confidentiality of communications between lawyers and their clients, and information collected through this program will be treated the same as if you met with a lawyer in person. For more information, see our privacy policy.Talk to a legal advocate now.

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What information will I need to give you?

In order to ask an advocate about your legal problem, you will need to provide some personal information. The advocate will need your name, your address, your date of birth, your Social Security number, the name of the opposing party, the number of people in your household, and some basic information about your income. This information is confidential. We will not use this information for any reason other than to provide you with help. Talk to a legal advocate now.

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Why do I need to give this information?

We need this information for two reasons. First, Legal Assistance Corporation of Central Massachusetts (LACCM) can serve only low-income and elderly residents of Massachusetts. We need to ensure that you meet the income and residence requirements to get assistance from LACCM. We use your income and residence information solely for the purpose of checking eligibility. We do not sell or trade this information.

Second, lawyers are generally not allowed to represent both you and a client whose interests may oppose your interests. Therefore, before taking your case, we must check that LACCM does not already represent another party who has interests that conflict with yours, either in your case or another case. Because your Social Security Number is the only way to uniquely identify you, it is important that you provide it to us so that we can conduct the conflict check. Your date of birth is also necessary to determine if there is a conflict. This information will be held in strict confidence. We do not sell or trade this information.

When you submit information to LACCM using the Live Help intake form, steps are taken to prevent anyone from getting your information. The information is encrypted by Secure Sockets Layer (SSL) technology.This means that the information is translated into unreadable code before it is submitted to LACCM and then decoded by LACCM. LACCM will not sell or provide this information to anyone else for any other purpose.

Talk to a legal advocate now.

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Am I eligible for services?

To be eligible for our services, you must 60 or older or your income must not exceed 125 percent of the poverty line and you must be a resident of Massachusetts. Most people who receive either public assistance or Supplemental Security Income are eligible. If your income exceeds these limits, you may still be eligible to receive services from Legal Assistance Corporation of Central Massachusetts. Contact LACCM for more information:

405 Main Street, 4th floor, Worcester 01608
508-752-3718; 1-800-649-3718; 508-755-3260 (TDD); 508-752-5918 (Fax)

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I don't want to email you. How can I talk to a lawyer?

Low income residents in Worcester County, Massachusetts may contact:

Legal Assistance Corporation of Central Massachusetts

405 Main Street, 4th floor, Worcester 01608
508-752-3718; 1-800-649-3718; 508-755-3260 (TDD); 508-752-5918 (Fax)

Massachusetts Justice Project

405 Main Street, 3rd floor, Worcester, MA 01608
508-831-9888; 1-888-427-8989; 508-831-0736 (Fax)

Others may contact the Worcester County Bar Association office at 508-752-1311. If you are not a resident of Worcester County, contact the Massachusetts Bar Association at 617-338-0500.

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